FAQ – Reviews

For your convenience, our most common customer questions are answered right here.

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Answer:  Be sure you have plenty of tots on hand and all should be well

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Answer: I’ve had the Chinese version ninebot mini xiaomi since Jan 2016 here in Los Angeles.
You can order them for half the price! They are made by the same company. I’ve used mine every day with no issues.… 
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Answer: The miniPRO weighs in at ~28 lbs./~12.5 kg
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Answer: It can absolutely ride on the beach! However, it will be more difficult if you attempt to ride on fine, uneven sand. The miniPRO’s 10.5″ pneumatic air-filled tires have treads that excel at riding on even, flat surfaces. If you plan to ride on beach sand frequently, you will get optimal performance from off-road tires… see more 
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Answer:We do not recommend attempting to open up the unit to remove/replace the battery yourself. This will void your warranty. The miniPRO is equipped with a UL-certified lithium-ion battery; these kinds of batteries are very powerful, but also need to be handled with absolute care.
Replacing the miniPRO’s battery with an u… see more 
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Answer: The Segway miniPRO is capable of supporting a maximum payload of 220 lbs.

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Answer: Being able to operate the Segway miniPRO is more based on one’s ability to balance and ride a self-balancing scooter, which varies from one person to the next. The Applicable Age limitation indicates that riding the Segway miniPRO is not solely restricted by a rider’s age!
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Answer: There are loads of YouTube videos showing the Ninebot Mini (Pro and non-pro) versions going over all sorts of ground – I suggest you sit down for a couple of hours and watch them, then make up your mind. But from my own experience, I would think cobbled streets are not going to be a good experience even if the Segway … see more

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Answer: Hello, The kickstand should be available within 60-90 days. Please explain what you mean by “balance mode”? Thank you.

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Answer: I have ridden it over mulch, hard ground surfaces, but not grass. Golf course I would not hesitate on, anything with longer grass (would worry about it twisting in the wheels), gravel or other moving/slippery bits, no.

There are many more questions and answers here 

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